Refund policy

Last updated: September 28, 2026

Damaged, defective or wrong items: If your item arrives damaged, defective or is not what you ordered, contact us within 7 days of delivery with your order number and a clear photo of the item and packaging. We will arrange a free replacement or a full refund.

Change of mind: You can cancel an order any time before it is dispatched. Once delivered, change-of-mind returns are accepted within 7 days only if the item is unused, in its original packaging and in resaleable condition. Return delivery costs for change-of-mind returns are paid by the customer.

Personal care items: For hygiene reasons, personal care items (such as hair styling tools and massagers) can only be returned unopened, unless they arrived damaged or defective.

Refunds: Once we receive and check the returned item, we will approve your refund. Card payments are refunded to the original card. Cash on Delivery orders are refunded by bank transfer. Refunds are normally processed within 5-7 working days.

How to start a return: Contact us through our contact page or email abbasz0509@gmail.com with your order number and the reason for the return.